Contact Us

From the beginning of January 2010 all Falcon dual fuel cookers are fitted with Flame Safety Devices (FSD’s) as standard.

Which means that if the flame is accidentally extinguished, the FSD automatically cuts off the gas within 15 seconds.

If you are experiencing problems with your Falcon appliance and please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

If you’d like to make a service request and your appliance is within warranty, please complete the ‘Other Enquiries’ form below and choose the ‘Warranty’ option, our team will be in touch.

The optimum sizes are:

• 90cm – 285mm (11″) x 210mm (8″).

• 100cm – 310mm (12″) x 240mm (9.5″).

• 110cm – 340mm (13.5″) x 340mm (13.5″).

YES. LPG Versions are converted by the installer to LPG with the supplied conversion kit.

Induction is by far the most energy-efficient cooking method available by delivering over 80% of the energy it uses to the pan, this compares to 48% with Gas. It is also extremely precise, offering even better controllability than gas with additional safety features not available in other cooking types.

When installing a rangehood, please ensure the following clearances are met:

• Minimum clearance:

  At least 650mm from highest point of burner to underside of hood

• Maximum recommended height:

  750mm above the cooktop, as higher installation may affect performance

• Installation guidance:

  • Always follow the rangehood manufacturer’s instructions (always look at manufacturers info for both units then take the greatest clearance).

  • Ensure any splashback and flue trim are installed correctly and accounted for.

  • Please refer to the User and Installation Manuals for model-specific requirements.

Assuming the cooker is going into a kitchen space with surrounding cabinetry then a gap of 1110mm is needed for the Falcon 110cm models and 918mm for the Falcon 90cm models, to allow access to remove the cooker for servicing and for the doors to open fully. If fitting the cooker near to a corner of the kitchen then 130mm is needed either side to allow the doors to open fully.

The multifunction oven offers up to eight functions for fully flexible cooking. From crisping up the base of your pizza to baking your favorite pasta dish. This feature offers a variety of functions all in one oven.

What does a multifunction oven do? Functions include:

• Rapid response (only available on a selection of models) – unique to Rangemaster, this feature heats the oven 30% quicker than a regular fanned function and allows cooking to start immediately.

• Fan oven – a fan oven draws air from the interior of the oven, heats it up and forces it back into the cavity again. The heat within a fan oven is evenly distributed for multi-level cooking.

• Fanned grilling – enables the door to be closed whilst grilling, which grills food more evenly, while preventing cooking smells from permeating the room.

• Base heat – using the lower element only, this cooking method is best used for finishing off your dishes, such as crisping up the base of a pizza or ensuring the base of a pastry flan is fully cooked.

• Fan assisted oven – utilising the conventional oven elements alongside the fan, this produces zoned cooking with the hottest zone being featured at the top of the oven.

• Conventional oven – this traditional cooking method uses heat sourced from both the top and base of the oven, which results in a natural convection process that centres the heat in the top of the oven. For baking cakes etc, cook in the centre of the oven and slightly reduce the temperature.

• Browning element – to use at the end of cooking for the finishing and browning of cheese topped dishes that are already hot.

• Defrost – an incredibly safe way to speed up the defrosting process, as it uses the fan to circulate unheated air, so won’t accidentally cook the food like a microwave can. Remember not to defrost meat or poultry in this way.

All User Guides and Installation & Service instructions are placed within an oven cavity prior to delivery.If you require a copy, all of our User and Installation Manuals are available to download electronically via here.

All of our range cookers have the silver serial number data badge in 3 locations:

• User & Installation Manual (on the front cover)

• Back of the cooker (on the back of the top left hand side)

• Frame of the main left-hand oven at the base near the plinth

For earlier specification 110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

The serial number is located inside the rangehood which is next to the motor on a white sticker (a ten-digit number – see below). It is also on the User and Installation Manuals.

Falcon cookers are available from our authorised retail partners. You can find your nearest retailer using the postcode search here.
Note: We advise that you contact your local retailer prior to your visit to check stock availability

Oil dripping is usually caused by the filters not being fitted or maintained correctly. Please check the following:

Clean the filters: Remove and clean them as per the user manual.

Check filter position: If the filters have been turned too far during installation, they may not lock into place properly.

If the issue continues, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

When using an induction hob, some noise may be heard from the cookware during operation. This is normal and can be more noticeable when cooking on high power settings or when multiple pans are used at the same time.

If adjusting the temperature using the oven control knob has not resolved the issue, or only works temporarily, the thermostat may need replacing. Please fill out the ‘Other Enquiries’ form below to book a service agent.

If the fascia (front panel) becomes excessively hot during use, the cooling fan may not be operating correctly.

Please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

Error Code Er followed by a number indicates that the appliance has developed an internal technical fault that cannot be resolved by the user.

Please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

Error Code U400 indicates that the cooker has been incorrectly connected to the power supply. For safety reasons, the appliance will automatically switch off after approximately one second and the error code will remain displayed.

Please contact your installer to check the electrical connection and ensure the appliance has been installed correctly in accordance with the installation instructions.

If the issue persists, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

Error Code E2 indicates that the electronic unit is too hot. Please check that the cooker has been installed with sufficient ventilation. In some cases, this error may also appear if cookware has been allowed to boil dry.

If the issue persists, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

It’s normal to experience some smoke or odour during the first use of your appliance. This occurs as the internal elements are heating up and “burning in.” Please refer to the User and Installation Manuals for guidance on initial use.

It’s normal for some cooktops to make buzzing or squealing sounds during use. This is usually caused by the type or construction of the cookware being used. If the noise is unusually loud or persists, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

• Ensure pans are suitable for induction
• Check if a magnet stick to the bottom of the pans
• Try a different zone/Is it all zones?

If the issue continues, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

This is a warning light to advise that the element area is still hot. This light will turn itself off when it cools down. If it hasn’t gone off 2 hours after cooking, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

If all the burners are not lighting, please check how long the appliance has been installed for as this could be a gas issue/installation fault, and they need to have their plumber re-attend. If the appliance has one burner not lighting, please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

Put the oven back on Pyro and flick over to a conventional cooker setting (i.e. Fan Forced) and check the door. If this fails, then click back from a conventional setting to Pyro and see if that does resolves. Failing that, turn the oven off at the mains for 5-10 mins and then set the clock and try then. If the problem continues, please complete the ‘Product Fault/Issue’ form below and our team will be in touch.

If your oven door is not closing correctly or the outer cover is coming away, this may be due to:

• Misaligned door hinges
• Loose or missing screws causing the outer door panel to separate

Please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

• If the oven lights are not working, the light may have failed and can usually be replaced by the customer. If you would like to purchase a replacement, please visit our Spare Parts portal or fill out the ‘Other Enquiries’ form to contact our Spare Parts team.
• Indicator lights: please complete the ‘Product Faults/Issues’ form below and our team will be in touch.

If your oven is not turning on, please check the following:

• Power supply:
  

  Check if the oven light is working to confirm there is power to the appliance.

• Clock settings:
  

  If the clock is not illuminated or is flashing “auto,” the oven will not operate.
  If everything else is working except the left-hand side oven, the clock may not be set correctly.

• Thermostat setting:
  

  Ensure the thermostat is turned to the required temperature setting.

   

Please refer to your User and Installation Manuals for instructions on how to reset the clock for your model.

Yes, the cooling fan will continue to run until the oven cools down. You will be able to feel the hot air blowing out of the venting system which is usually above the door but below the control panel.

If it is not possible to duct to an outside wall, you can re-circulate the air using carbon filters that fit on to the side of the motor. Your first set of carbon filters will be included inside the rangehood packaging. If you’d like to purchase additional carbon filters, please visit our Spare Parts shop or fill out the ‘Other Enquiries’ form to contact our Spare Parts team.

A small amount of debris inside the oven cavity is normal due to the manufacturing and enamel firing process. This can usually be wiped away easily with a damp cloth before first use.

• Make sure that the burner parts have been replaced correctly after wiping or removing for cleaning.
• Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
• Do the burners spark when you push the button? If not, verify that the power is on by checking that the clock is illuminated.

If the issue persists, please complete the ‘Product Fault/Issue’ form below and our team will be in touch.

If you found the appliance has been damaged or missing a part when it’s delivered, please contact us via the ‘Product issue/fault’ form within 14 days of delivery to the residence.

If you are experiencing problems with your Falcon appliance and it is still within the manufacturer’s warranty, please fill out the “Other Enquiries” form below and choose “warranty” for contact reason.

1. Do not turn electric switches on or off.
2. Do not smoke.
3. Do not use naked flames.
4. Do turn off the gas at the meter or cylinder.
5. Do open doors and windows to get rid of the gas.
6. Do keep people away from the area affected.

Call your gas supplier or 000.

When cooking food with high water content (e.g. oven fries) there may be some steam visible at the rear grille; this is perfectly normal.

Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.

Gumption: This can be purchased from your local Coles or Woolworths. We recommend this product for any enamel surfaces inside and outside the cooker. Only small amounts are needed at a time but it will help it to shine back up and not look as dull.

Filter removal can vary depending on your model:

• Canopy rangehoods: Filters may be tight and require a firm twist to remove. You may use pliers for additional grip if needed.
• Undermount rangehoods: Filters are released via a simple latch mechanism

Please refer to your user manual for model-specific instructions. If you need further assistance, please fill out the ‘Other Enquiries’ form and our team will be in touch.

Only if the instruction manual explains how to do this. We do not recommend it and would prefer to have a service agent complete this work. To make a service request, please fill out the ‘Other Enquiries’ form and choose ‘Service Request’ option.

To change the lights bulbs for a standard canopy rangehood, follow the below steps:

• Remove the metal grease filters.
• Unscrew the bulbs and replace them with new ones that have the same characteristics.
• Replace the metal grease filters.

For other types of rangehoods, refer to your User and Installation Manuals for instructions on how to change the light bulbs.

The filters are not washable and cannot be re-used and must be replaced approximately every four months of operation, or more frequently for particularly heavy usage. To change the filters, please follow these steps:

• Remove the metal grease filters.
• Remove the saturated activated carbon filter by releasing the fixing hooks.
• Fit the new filter by hooking it into its seating.
• Refit the metal grease filters.

The filters must be cleaned every two months of operation, or more frequently for particularly heavy usage, they can be washed in a dishwasher. To wash the filters, please follow these steps:

• Remove the filters one at a time by pushing them towards the back of the hood and – pulling them down at the same time.
• Wash the filters, taking care not to bend them.
• Allow them to dry before refitting.
• When refitting the filters, make sure that the handle is visible on the outside.

For inside the oven cavity you must make sure that the cleaning product is safe to use on vitreous enamel.

To make a claim, customers must:

• Fill out the “Other Enquiries” form below and choose “warranty” as the contact reason
• Allow inspection or testing of the appliance

Accepted claims cover transport and service costs; rejected claims may require the customer to cover these costs.

In addition to the manufacturer’s warranty, customers are entitled to rights under the Australian Consumer Law, including:

• A replacement or refund for major failures
• Repair or replacement for non-major failures

These rights apply regardless of warranty status.

For warranty claims, Andi-Co Australia’s liability is limited to the repair or replacement of defective parts. Replacement or refund rights apply in accordance with Australian Consumer Law where a major failure is confirmed.

You may be asked to provide proof of purchase, such as a receipt, invoice, or settlement documentation, to confirm your appliance is within the warranty period.

If the appliance is located outside a capital city or normal authorised service area, transport or delivery costs to the nearest service agent may be payable by the customer.

Yes. Labour and parts are covered for accepted warranty claims. However, if a service call finds no fault, the customer may be charged for callout, labour and parts (if applicable).

If the appliance is built-in or integrated, the customer must ensure safe and clear access for service. The warranty does not cover removal or reinstatement of cabinetry, panels, or surrounding fixtures.

Cosmetic damage such as dents, scratches or blemishes is only covered if reported in writing within 14 days of delivery. Claims received after this period are not covered under warranty.

The warranty does not cover:

• Incorrect installation or failure to follow installation/operating instructions
• Misuse, abuse, or improper use of the appliance
• Damage from accidents, power surges, electrical storms, or incorrect power/gas supply
• Issues caused by incorrect electrical or plumbing connections
• Vermin or insect infestation
• Repairs or tampering by unauthorised persons (voids warranty)
• Consumables (e.g. filters, light globes, batteries)
• Damage to shelves, door seals, trivets/pan supports

The warranty covers defective materials and faulty manufacture occurring under normal domestic use during the warranty period. Repairs or replacement of defective parts are provided at the discretion of Andi-Co Australia.

Warranty registration is recommended but not mandatory. Registering helps Falcon (Andi-Co Australia) provide faster and more efficient service. You can register your warranty here.

The warranty applies to the original purchaser and any subsequent owner during the 5-yearwarranty period, provided the appliance was purchased through an authorised reseller and not from an unauthorised seller or third-party auction site.

Falcon appliances are covered by a 5-year manufacturer’s warranty from the date of delivery, when purchased from an authorised Andi-Co Australia dealer and used for domestic purposes only.

The terms and conditions can be viewed and downloaded here.

Before cooking for the first time, we recommend that the oven be operated on each element to remove any manufacturing greases and odours. Refer to your User and Installation Manuals for temperature and time.

If you would like to purchase a spare part or accessories, please visit our Spare Parts portal or fill out the ‘Other Enquiries’ form to contact our Spare Parts team.